FAQ
General Product Questions
Q: Are your products suitable for sensitive skin?
A: Yes! All our formulas are gentle and free from harsh chemicals. We’ve conducted extensive real-world testing with multiple samples and observed no skin irritation. However, we still recommend patch testing before first use.
Q: Are your products vegan and cruelty-free?
A: Absolutely. Every product is 100% vegan and cruelty-free—never tested on animals.
Q: Are your products organic?
A: Yes, we use only certified organic ingredients, ethically sourced for purity and effectiveness.
Q: Do your products contain CBD oil?
A: Yes, our creams feature premium CBD oil for its soothing, anti-inflammatory, and skin-balancing benefits. Our CBD is non-psychoactive and contains no THC.
Q: Can I use your products with other skincare brands?
A: Yes, our creams work well in any routine. For best results, apply after serums and before SPF. We recommend allowing 4–6 minutes for full absorption before applying makeup. If the product does not absorb within 4–6 minutes, it may indicate that too much was applied. Our formula is highly concentrated, so you can start with a smaller amount and add more as needed.
Hers Rejuvenating Facial Cream
Q: What skin types is Hers Cream suitable for?
A: Hers Cream is formulated for all skin types, including sensitive, dry, and mature skin.
Q: Can men use Hers Cream?
A: Yes! While formulated for women’s skin, the natural ingredients benefit all skin types.
Q: How long does one jar last?
A: With daily use (morning and evening), one 44ml jar typically lasts 2-3 months.
Q: Is Hers Cream safe during pregnancy?
A: We recommend consulting your healthcare provider due to the essential oil content.
His Rejuvenating Facial Cream
Q: Is His Cream suitable for use after shaving?
A: Yes! His Cream is excellent as a post-shave treatment to calm irritation and prevent ingrown hairs.
Q: Does His Cream leave a greasy residue?
A: No, it absorbs quickly and leaves skin hydrated without shine.
Q: Can women use His Cream?
A: Absolutely. The formula is beneficial for all skin types.
Youth Radiance Cream
Q: Is Youth Cream safe for acne-prone skin?
A: Yes, it’s lightweight, non-comedogenic, and designed for young, sensitive, or breakout-prone skin.
Q: What age group is Youth Cream for?
A: It’s ideal for teens and young adults, but suitable for anyone seeking gentle, preventative care.
Q: Can I use Youth Cream with makeup?
A: Yes, it’s a perfect base for makeup—just allow 3–6 minutes for full absorption.
Eczema Relief Cream
Q: Is Eczema Relief Cream safe for children?
A: Yes, it’s gentle enough for children over 12 months. For infants or severe eczema, consult a dermatologist.
Q: Can I use Eczema Cream during a flare-up?
A: Yes, apply 2–3 times daily or as needed to soothe irritation and restore the skin barrier.
Q: Is Eczema Cream fragrance-free?
A: It contains only natural essential oils—no synthetic fragrances.
Q: Can I use Eczema Cream on my face and body?
A: Yes, it’s suitable for both face and body.
Usage & Safety
Q: How should I store my creams?
A: Store in a cool, dry place away from direct sunlight. Keep tightly sealed when not in use. Refrigeration is not required but may extend shelf life.
Q: How long is the shelf life?
A: 12 months unopened; use within 6 months of opening for maximum potency.
Q: What is a patch test and why should I do it?
A: Apply a small amount to your inner wrist or behind your ear and wait 24 hours to check for sensitivity before first use.
Q: Do your products contain nut-derived oils?
A: Yes, some creams contain shea butter and/or sweet almond oil. Not suitable for those with nut allergies.
Shopping, Shipping & Returns
Q: Do you offer free shipping?
A: Yes, free shipping on orders over R2,200.
Q: How long does delivery take?
A: Standard delivery is 3–5 business days; express delivery is 1–2 business days.
Q: Do you ship internationally?
A: No only in South Africa.
Q: What is your return policy?
A: 30-day money-back guarantee. If you’re not satisfied, contact us for a full refund.
Q: How do I contact customer support?
A: Email us at info@trueorganic.co.za We respond within 48 hours.
Other Questions
Q: Can I buy sample sizes?
A: Yes, we offer sample sizes for all creams.
Q: Do you offer bundle deals?
A: Yes, check our shop for bundles and sets to save on your skincare routine.
Q: How do I know which cream is right for me?
A: See our product pages for detailed benefits, or contact us for personalized advice.
Didn’t find your question?
Contact us at info@trueorganic.co.za —we’re here to help!