FAQ

TrueOrganic is formulated on three core principles:

• 100% Anhydrous (Water-Free) - No water means no dilution. Your jar contains ~40% concentrated active ingredients vs 5-10% in water-based creams. This means one 44ml jar of TrueOrganic delivers the active ingredient equivalent of 132-176ml of conventional cream.
• Pharmaceutical-Grade Concentrations - We don't use cosmetic minimums for marketing purposes. Every active ingredient is formulated at therapeutic concentrations proven effective in published research, enhanced through intelligent delivery systems.
• Climate-Optimized for South Africa - Tested and formulated specifically for 15-35°C conditions. International brands formulate for European/American climates and hope it works elsewhere. We engineer specifically for South African conditions.

Our flagship HERS Rejuvenating Facial Cream features 2.4% pharmaceutical-grade CBD in a Dual-Pathway CB2 Complex (4.4% total multi-mechanism anti-inflammatory system) - something mass-market brands cannot match.

Here's our product guide:

• HERS Rejuvenating Facial Cream - Our flagship product for mature, sensitive, or hormonally-reactive skin. Features pharmaceutical-grade CBD (2.4%) in Dual-Pathway CB2 Complex, natural retinoids from rosehip, and Advanced Antioxidant Complex. Ideal for ages 30+ or anyone experiencing inflammation, fine lines, or hormonal breakouts.
• HIS Rejuvenating Facial Cream - Formulated for men's skin needs, excellent post-shave treatment.
• Youth Rejuvenating Facial Cream - Lightweight, preventative care for teens and young adults or anyone with acne-prone skin.
• Eczema Relief Cream - Specialized formula for eczema and extremely sensitive skin.

Still unsure? Email us at info@trueorganic.co.za for personalized recommendations.

Yes! Our products work well in any routine. Application order:

1. Cleanse
2. Apply serums (if using)
3. Apply TrueOrganic cream
4. Wait 4-6 minutes for absorption
5. Apply SPF (morning routine)

We offer a 60-day satisfaction guarantee - not the standard 30-day window.

Key details:

• Products must have at least 80% remaining
• Must be in original packaging with labels intact
• 60 days counted from delivery date (not purchase date)
• Proper daily use of HERS (pea-sized amount, twice daily) should leave 80%+ remaining after 8 weeks

Why 60 days? Natural botanical transformation takes 6-8 weeks to become visible. A 30-day guarantee would cut you off right when results start showing. We give you the full transformation timeline because we're confident you'll see genuine results.

Yes, but with important context. Our formulas are free from harsh chemicals, synthetic fragrances, and common irritants. We've conducted extensive real-world testing with multiple samples and observed no skin irritation in standard use.

However: HERS contains pharmaceutical-grade concentrations of active ingredients (~40% concentrated actives vs 5-10% in water-based products). For very reactive or sensitized skin, we recommend:

• Perform a patch test before first use (apply to inner wrist, wait 24 hours)
• Start with every-other-day use for the first week
• Increase to daily use once skin adapts
• Gradually build to twice-daily application

Most customers with sensitive skin tolerate our products beautifully because we avoid water-based formulas that require harsh preservatives and emulsifiers. But concentration matters - start slowly if your skin is highly reactive.

We formulate 100% anhydrous (water-free) because water forces a cascade of compromises.

Water-based formulas require:

• 10-15% emulsifiers (to mix water and oil) - zero skin benefit
• 3-5% preservatives (to prevent bacterial growth) - potential irritants
• 5-10% thickeners (to create texture) - just fillers
• Result: Only 5-10% room left for actual active ingredients

Our anhydrous approach delivers:

• ~40% concentrated active ingredients - everything works for your skin
• Superior delivery - lipophilic actives (like CBD, vitamin E) penetrate better through lipid layers
• No preservatives needed - nothing to spoil without water
• Enhanced stability - actives don't degrade in water
• Climate resilience - optimized for 15-35°C conditions

One jar of TrueOrganic contains the active ingredient equivalent of 3-4 jars of water-based cream. This is why pharmaceutical-grade concentrations are possible - we're not diluting everything with 70% water.

The skincare industry practices "fairy dusting" - adding trendy ingredients at concentrations just high enough to list on labels, but far too low for therapeutic benefit. Independent lab testing shows 60% of tested skincare products contain active concentrations below the minimum threshold for efficacy.

Pharmaceutical-grade means:

• Concentrations proven effective in published clinical research
• 99%+ purity standards (not cosmetic-grade filler)
• Third-party verification of potency
• Therapeutic rather than cosmetic effect

Example: Most CBD creams contain 0.5-1% CBD alone. HERS contains 2.4% pharmaceutical-grade CBD (1,053mg per 44ml jar) enhanced through our Dual-Pathway CB2 Complex (4.4% total). This isn't just "more CBD" - it's a comprehensive multi-mechanism anti-inflammatory system.

Pharmaceutical-grade costs 5-15 times more than cosmetic-grade. This is why TrueOrganic costs more - and delivers more.

Our proprietary Dual-Pathway CB2 Complex (4.4%) is a multi-mechanism anti-inflammatory system that addresses skin inflammation through two complementary pathways:

Pathway 1: CB2 Receptor Activation (3.5%)

• CBD 2.4% - Activates CB2 receptors in skin
• Copaiba Essential Oil 1.1% - Beta-caryophyllene acts as CB2 agonist, amplifying and enhancing CBD's primary anti-inflammatory mechanism

Pathway 2: 5-LOX Inhibition (0.9%)

• Frankincense Essential Oil 0.9% - Boswellic acids inhibit 5-lipoxygenase (different mechanism than CB2)

Single-mechanism approaches (CBD alone) address inflammation through one channel. Our dual-pathway system attacks inflammation from multiple angles simultaneously - like using both a fire extinguisher and removing oxygen. This total 4.4% pharmaceutical-grade complex is our competitive advantage.

No, and we're transparent about why.

HERS composition:

• ~90% Certified Organic Ingredients - All botanical oils, butters, and essential oils are certified organic
• ~10% Pharmaceutical-Grade Actives - CBD isolate (99%+ purity), Vitamin E (mixed tocopherols), CoQ10 (USP pharmaceutical-grade), StrataPhix AOS multi-antioxidant complex

Why not 100% organic? Organic versions of pharmaceutical compounds often come with lower purity (60-80% vs 99%+), inconsistent potency, and higher contamination risk. We prioritize efficacy over certification.

Result: Maximum safety from organic botanicals + maximum efficacy from pharmaceutical actives = genuine transformation.

No. HERS does not contain Bakuchiol, despite it being marketed as a "retinol alternative." Instead, we use Rosehip Seed Oil (4.5%) which contains natural trans-retinoic acid (active vitamin A).

Research published in the Journal of Cosmetics, Dermatological Sciences and Applications (2015) demonstrates that rosehip seed oil promotes cellular turnover when delivered in oil-based systems without retinoid irritation or photosensitivity. It is also pregnancy-safe.

HERS contains 6.6% total pharmaceutical-grade antioxidant protection - one of the highest true antioxidant concentrations in the industry.

• Vitamin E (Mixed Tocopherols) - 3.6%: Full-spectrum protection (industry standard is 0.5-1%).
• StrataPhix AOS Complex - 2.3%: Contains Green Tea Extract (EGCG), Astaxanthin (6,000x more potent than Vitamin C), Purple Gromwell Extract, and Licorice Root Extract.
• CoQ10 (Ubiquinone) - 0.7%: USP pharmaceutical-grade purity essential for cellular energy synthesis.

Multiple antioxidants work synergistically to protect different cellular structures and regenerate each other against inflammaging.

Genuine transformation takes 6-8 weeks of consistent use. This isn't marketing - it's cellular biology.

• Week 1-2 (Foundation Phase): Improved barrier function and hydration retention. Skin feels softer.
• Week 3-4 (Calming Phase): Inflammation visibly calms, redness reduces, hormonal breakouts decrease.
• Week 5-6 (Transformation Phase): Fine lines soften noticeably, texture refines significantly, skin tone begins evening.
• Week 7-8 (Undeniable Phase): Complete transformation visible. Natural glow emerges. Best results visible here.

Synthetic products create instant cosmetic effects that disappear when you stop. Natural botanical actives rebuild from within - slower, gentler, lasting.

Yes, completely normal! In fact, it's expected.

Your skin's cellular turnover is 28-40 days. In the first 2 weeks, new cells are being generated, collagen synthesis is stimulated, and inflammation resolves deep within. These changes simply haven't reached the visible surface yet.

If you're in Week 2 thinking "Is this working?" - YES, it is! The work is happening at the cellular level. This is why we confidently offer a 60-day guarantee.

Not significantly - cellular biology has its own timeline. However, you can optimize your results:

DO: Use consistently twice daily, apply to damp skin, use the proper pea-sized amount, protect with SPF daily, stay hydrated, and sleep well.

DON'T: Use extra product (wastes it), apply three times daily, skip days, or combine with harsh actives like AHAs/BHAs right away.

Pea-sized amount for face, or slightly larger (small marble) for face + neck.

HERS is a concentrated anhydrous formula - no water dilution means you need much less product than water-based creams. If it absorbs within 4-6 minutes, you used the right amount. If it takes longer and feels greasy, you used too much.

8-12 weeks with proper use (pea-sized amount, twice daily).

If you're running out faster, you're using too much product per application. Concentrated formulas need less product!

Twice daily (morning and evening) for optimal results.

During the day, HERS provides active antioxidant protection against environmental stress (UV/pollution). At night, it supports cellular regeneration and collagen repair. Twice-daily application maintains consistent active ingredient levels in skin tissue.

This almost always means you're using too much product. Solutions:

• Try half the amount you're currently using.
• Rub between palms for 5-10 seconds to warm and soften it before applying.
• Apply to slightly damp skin to help it spread evenly.
• Use a pressing/patting technique instead of rubbing/dragging.
• Wait 4-6 full minutes for absorption before proceeding with makeup/SPF.

HERS is a butter-based, 100% anhydrous formula. Water-based creams are 70% water, giving a thin fluid consistency. Our product has zero water, resulting in a natural butter texture. We use a 4-butter base (Shea, Mango, Cocoa, and Candelilla Wax) that is naturally solid at room temperature.

The firmness IS proof of the concentration. It is optimized for South African climates (15-35°C) so it won't melt instantly in the summer.

This is completely normal and your product is absolutely fine! Courier vehicles can exceed 40°C in direct sun. Natural butter-based formulas soften at these temperatures (basic physics, not product damage).

Simply place the jar in a cool location for several hours, and the texture will return to normal. Efficacy and ingredient potency are unaffected.

• Unopened: 12 months from manufacturing date
• After opening: Use within 6 months for maximum potency

At 8-12 weeks per jar, you'll use it up within 3 months - well before any freshness concerns. Keep the jar tightly sealed when not in use and store away from direct sunlight.

No. Topical CBD application will not cause you to fail a drug test. The skin barrier prevents systemic absorption into the bloodstream, drug tests test for THC (not CBD), and our pharmaceutical-grade CBD isolate is 99%+ pure with ZERO THC.

Yes. HERS contains Shea Butter, which is derived from the nuts of the African shea tree.

If you have a severe tree nut allergy, consult your healthcare provider or perform a safe patch test (on your inner wrist, observing for 24 hours) prior to facial application. While many with nut allergies tolerate shea butter fine because allergy-triggering proteins are removed during processing, sensitivity varies.

We do not recommend HERS for children under 18. It is formulated for adult skin (ages 25+) containing high concentrations of anti-aging and anti-inflammatory essential oils/CBD. For teens and young adults dealing with acne, our Youth Rejuvenating Facial Cream is far more appropriate. For infants or eczema needs, our Eczema Relief Cream is ideal.

HERS costs more because it DELIVERS more.

A typical water-based R150 cream (50ml) contains 70% water and 25% structural fillers. Leaving you with ~2.5ml of active ingredients (Cost: R60 per active ml). HERS (44ml) contains ZERO water and ~40% actives, leaving you with ~18ml of pharmaceutical-grade active ingredients (Cost: R69 per active ml).

At R1,250 for 70 days of use, the cost comes down to R17.86/day. Less than a premium coffee for pharmaceutical-grade transformation.

44ml of HERS anhydrous formula delivers MORE active ingredients than 50ml (or even 100ml) of water-based cream. One jar of TrueOrganic is equivalent to 3-4 jars of standard "premium" cream. This is why our 44ml jar requires only a pea-sized amount and lasts 8-12 weeks.

Yes, we offer sample sizes for all creams! They are excellent to test for allergies, get a feel for the texture, and gauge initial skin tolerance.

However, note that sample sizes (lasting 1-2 weeks) will NOT demonstrate full transformation results, which takes 6-8 weeks of biological cellular turnover to achieve.