Satisfaction Guaranteed
OUR 60-DAY SATISFACTION GUARANTEE
Because Real Botanical Transformation Takes Time
We're so confident in our formulations that we offer something rare in the skincare
industry: a full 60-day satisfaction guarantee. Not the standard 30-day window that
barely gives natural ingredients time to work—a complete 60 days to experience
genuine skin transformation.
🛡️ 100% SATISFACTION GUARANTEED 60 DAYS Try TrueOrganic Products Risk-Free Experience Real Results or Get Your Money Back
WHY 60 DAYS?
Unlike synthetic skincare products that provide instant (but temporary) cosmetic effects, natural botanical actives work by rebuilding your skin at the cellular level. This genuine transformation takes 6-8 weeks.
Your Transformation Timeline:
WEEK 1-2: Improved Hydration & Barrier Function. Your skin begins absorbing the concentrated botanical oils, strengthening the lipid barrier and improving moisture retention.
WEEK 3-4: Reduced Inflammation & Calmer Skin CBD and anti-inflammatory botanicals begin calming chronic inflammation, reducing redness and reactivity.
WEEK 5-6: Visible Reduction in Fine Lines, Natural retinoids from rosehip seed oil and collagen-supporting ingredients show measurable effects on skin texture and fine line depth.
WEEK 7-8: Complete Transformation Becomes Undeniable Skin tone evens out, texture refines, glow emerges. This is when people start asking what you're using.
We give you the full 60-day window because we know our formulations work—when given the time nature requires.
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HOW IT WORKS
STEP 1: ORDER YOUR PRODUCT
Choose any TrueOrganic product with complete confidence. Your purchase is protected
from day one.
STEP 2: USE CONSISTENTLY FOR 6-8 WEEKS
Follow the application instructions. Apply regularly (most products: once or twice
daily). Give the concentrated botanical actives time to work at the cellular level.
STEP 3: EVALUATE YOUR RESULTS
By week 6-8, assess your skin transformation. Are you seeing the improvements we
promise? Softer texture? Reduced inflammation? Improved tone? Diminished fine lines?
STEP 4: NOT SATISFIED? REQUEST YOUR REFUND
If you're not experiencing real skin transformation within 60 days of delivery, contact us for a full refund. Simple, straightforward, no hassle.
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GUARANTEE ELIGIBILITY
✓ Products must be returned within 60 days of delivery date
Count from the day your order arrived, not the purchase date.
✓ Products must be unused or gently used (at least 80% remaining)
We want you to actually try the product! Use it consistently for 6-8 weeks.
One jar of HERS should last 8-12 weeks with proper use, so you'll have plenty
remaining to qualify.
✓ Products must be in original packaging with labels intact
Keep the original jar, box, and any included materials.
✓ Proof of purchase required
Your order number or receipt. We'll have this in our system, but keep your
confirmation email just in case.
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WHAT'S COVERED
✓ PRODUCT DOESN'T MEET YOUR EXPECTATIONS
You tried it consistently for 6-8 weeks, but you're not seeing the transformation we promised. We'll refund your purchase—no argument.
✓ PRODUCT CAUSES ADVERSE REACTION
While our organic ingredients are chosen for safety, individual sensitivities can occur. If you experience irritation, discontinue use immediately and contact us for a refund. Your skin health is paramount.
✓ WRONG PRODUCT DELIVERED
If we sent the wrong product, we'll replace it immediately at no cost and let you keep the incorrect one, or provide a full refund—your choice.
✓ DAMAGED OR DEFECTIVE PRODUCT
Arrived damaged in shipping? Manufacturing defect? Contact us within 7 days of
delivery for immediate replacement or refund.
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WHAT'S NOT COVERED
✗ CHANGE OF MIND AFTER 60 DAYS
The guarantee window closes 60 days after delivery. Plan to evaluate your results by week 8.
✗ PRODUCTS SIGNIFICANTLY USED (LESS THAN 80% REMAINING)
We want you to actually try our products! But if the jar is nearly empty, you've clearly used it extensively. At that point, we consider the product fairly evaluated.
✗ PRODUCTS WITHOUT ORIGINAL PACKAGING
We need the original jar and packaging to process returns. Keep everything together.
✗ PRODUCTS PURCHASED FROM UNAUTHORIZED SELLERS
This guarantee applies only to products purchased directly through trueorganic.co.za or authorized retailers. Third-party marketplaces, eBay, second-hand purchases, etc. are not covered.
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REFUND PROCESS
HOW TO REQUEST A REFUND:
1. EMAIL US
Send email to: info@trueorganic.co.za
Subject: "60-Day Guarantee Refund Request"
Include:
• Your order number
• Product name
• Brief feedback (optional but helpful for our continuous improvement)
• Reason for return (helps us improve)
2. WE'LL RESPOND WITHIN 24 HOURS
We'll provide:
• Return shipping instructions
• Return address
• Return authorization number
3. SHIP THE PRODUCT BACK
• Use tracked shipping (recommended)
• Include return authorization number
• Product must arrive with at least 80% remaining
• Original packaging must be included
4. REFUND PROCESSED WITHIN 5 BUSINESS DAYS
Once we receive and verify the returned product:
• Full purchase price refunded
• Refund issued via EFT method
• You'll receive confirmation email
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FULL REFUND INCLUDES:
✓ Complete product purchase price
✓ No restocking fees
✓ No processing fees
✓ Refund via EFT
WHAT'S NOT REFUNDABLE:
✗ Original shipping costs (if you paid for shipping)
✗ Return shipping costs (customer responsibility)
✗ Any promotional gifts or free samples included with order
**Note:** If you received free shipping with your order (promotional offer), the
actual shipping cost will be deducted from your refund. For example: If you got
"Free shipping on orders over R500" and shipping actually cost us R60, we'll refund
[Purchase Price - R60].
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RETURN SHIPPING
Customer Responsibility:
Return shipping costs are the customer's responsibility unless the product arrived
damaged, defective, or we sent the wrong item.
Recommended Shipping Method:
We strongly recommend using tracked shipping (PostNet, Aramex, The Courier Guy, etc.)
to ensure your return arrives safely. While we'll accept returns via regular post,
we cannot be responsible for packages lost in transit.
Return Address:
[We'll provide this when you request a return authorization]
Tip: Keep your shipping receipt and tracking number until your refund is
processed.
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REPLACEMENT VS. REFUND
YOUR CHOICE:
If you're not satisfied with your product, you can choose:
OPTION 1: Full Refund
Return the product, receive full refund. Simple.
OPTION 2: Exchange for Different Product
Not happy with HERS but want to try HIS? We'll exchange it. You only pay return
shipping—we'll cover shipping the replacement to you.
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SPECIAL CIRCUMSTANCES
ALLERGIC REACTIONS OR SENSITIVITIES
If you experience any adverse reaction:
1. STOP USING IMMEDIATELY
2. Contact us within 48 hours: info@trueorganic.co.za
3. We'll process an immediate refund or replacement
4. You may not need to return the product (we'll assess case-by-case)
5. Your health and safety are our top priority
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or you discover a defect:
1. Contact us within 7 days of delivery
2. Send photos of the damage/defect
3. We'll send replacement immediately at no cost
4. You don't pay return shipping
5. Or we'll provide full refund if you prefer
WRONG PRODUCT SHIPPED
If we made a shipping error:
1. Contact us immediately
2. We'll send correct product right away
3. Keep the incorrect one—it's yours
4. Or request full refund instead
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FREQUENTLY ASKED QUESTIONS
Q: Can I return a product I've been using for 8 weeks?
A: Yes! As long as you're within 60 days of delivery and at least 80% of the product remains. We actually want you to use it for the full 6-8 week transformation timeline. Proper daily use of HERS (pea-sized amount, twice daily) should still leave you with 80%+ remaining after 8 weeks.
Q: What if I'm seeing some results but not as dramatic as I expected?
A: Contact us! Sometimes it's about application technique, combining products, or giving it another 2 weeks. We're here to help you get the best results. If after discussion you still want a refund, you're covered.
Q: Do I need to return free samples or gifts I received with my order?
A: No. Any promotional items, free samples, or gifts are yours to keep regardless of whether you return the purchased product.
Q: What if I ordered multiple products but only want to return one?
A: No problem. Each product is covered individually under the guarantee. Return what you're not satisfied with, keep what you love.
Q: Can I return a product after 60 days if I just opened it?
A: Unfortunately no. The 60-day window starts from delivery date, not from when you open it. We recommend trying products soon after delivery so you have the full timeline to evaluate.
Q: What if the product is lost during return shipping?
A: This is why we strongly recommend tracked shipping. If you used tracked shipping and can provide proof of shipment, we'll still process your refund even if the package is lost. If you used regular untracked post and it's lost, we unfortunately cannot process the refund as we have no way to verify the return.
Q: Will I be blacklisted if I use the guarantee?
A: Absolutely not! We genuinely want happy customers using products that work for them. If a product isn't right for you, we'd rather refund you than have you unhappy. That said, we do track patterns of abuse (e.g., someone repeatedly ordering, using almost entirely, then returning). Normal guarantee usage is completely welcomed.
Q: Can I return a product purchased as a gift?
A: Yes, as long as you have the order number and it's within 60 days of delivery. The refund will go to whoever made the original purchase.
Q: Is this guarantee valid at retail stores too?
A: For products purchased from authorized TrueOrganic retailers, return policies are set by that retailer. This 60-day guarantee applies specifically to purchases made directly through trueorganic.co.za. Check with your retailer for their policy.
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WHY WE OFFER THIS GUARANTEE
Most skincare brands offer 30-day returns—if they offer returns at all.
We offer 60 days for a specific reason: we formulate with concentrated botanical actives that work with your skin's natural regeneration cycle. This takes time. Synthetic skincare can give you instant cosmetic results that disappear the moment you stop using it. Natural transformation is gradual, cellular, and lasting—but it requires 6-8 weeks to become visible.
A 30-day guarantee would cut off right when you're starting to see results. That's not fair. We give you the full transformation window because we're genuinely confident you'll see the difference.
This guarantee costs us money—in returns processing, in customer service time, in the cost of products that come back. We do it anyway because:
1. It's the right thing to do. You deserve to try our products risk-free.
2. It shows we believe in our formulations. We're not hiding behind fine print.
3. It attracts the right customers. People willing to invest 6-8 weeks in their skin are exactly who we want using TrueOrganic.
4. It forces us to maintain excellence. Every return is feedback. If products aren't working, we need to know so we can improve our continuous formulation refinement.
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YOUR RIGHTS UNDER SOUTH AFRICAN LAW
This guarantee is in addition to your rights under the Consumer Protection Act 68
of 2008 (CPA).
Under the CPA, you have the right to:
• Return defective products
• Receive products as described
• Safe products that don't cause harm
• Fair and honest dealing
• Clear information about products
Our 60-day satisfaction guarantee goes beyond these legal requirements to give
you even more protection and peace of mind.
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READY TO TRY TRUEORGANIC RISK-FREE?
You're protected. You have 60 full days. You can evaluate the products through the complete transformation timeline.
The only risk is not experiencing the concentrated botanical power that could transform your skin.
Questions about the guarantee? Email us: info@trueorganic.co.za
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CONTACT INFORMATION
For Guarantee-Related Questions:
Email: info@trueorganic.co.za
Subject: "60-Day Guarantee Question"
For Return Requests:
Email: info@trueorganic.co.za
Subject: "60-Day Guarantee Refund Request"
Response Time:
We respond to all emails within 24 hours (business days)
Refund Processing Time:
5 business days after receiving and verifying returned product
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GOVERNED BY: Consumer Protection Act 68 of 2008 (South Africa)
EFFECTIVE FOR: All purchases made through trueorganic.co.za